So true.
The thing i hate the most is the customer service and company policies, at least when it comes to Comcast. If you have packet loss or something like that, Comcast will ALWAYS blame it on your connection (per company policy from what I've read). People have to go to insane lengths with printed out reports of continuous packet loss etc. to get any action beyond a tech coming out, resetting your modem and checking the INSIDE lines. What's maddening is, no matter how many times they do that, and no matter how many times you call with the same issue after they've done that, they always tell you and do the same damn thing then tell you everything is fine!
I've read tons of stories on the Comcast forum about some people having unresolved issues for years, or others, after 5,6,7 tries, finally get Comcast to check the outside lines and determine where in the line the problem is occurring. Wouldn't you know, they almost always find an issue on their end!
I had a friend in San diego who had a giant phone bill run up with charges to Mexico. Despite numerous disputes etc. Cox still wouldn't investigate the charges. They actually told her someone might have broken into her apt. and made the calls!
My bro got an $800 phone bill from Cox. Despite basically having proof he didn't make the calls and it was an error, they still reported it to the creditors. Buncha bitches!